Call recording software enables a person to record telephone conversations with the help of a VoIP recorder (Voice over IP) in a digital audio file format. It provides the user with the facility to retrieve, playback, store and share the recordings. Its main purpose is to record the call conversation between two people. This software is completely different from call monitoring technology such as call tracking and logging.

Famous companies like Telstra have used this technology to develop their calling network, which is named as Telstra DOT. It allows the user to make local and long-distance calls using an existing internet connection. This allows the companies’ customers to bundle eligible Telstra ADSL 2+ broadband and/or NBN fibre broadband connection, with IP telephony and mobile services on one account and bill.

Call recording software offers benefits to many industries. Few of them include:

• Better customer service: Monitoring of phone conversation between customer care executives and customer/ other employees will enable to highlight exemplary customer service and work of struggling employees. The HR department would be able to pint out the problem areas easily by listening to the conversation.
• Improved quality control: Call recording helps people reduce mistakes while making a call. The software helps in re-listening the conversation and get the missing information, instead of calling the customer again. No information is lost or forgotten with this software.
• Simpler sales training: The library of calls helps is the training of new staff. Examples of desired response and not so good conversations can be played so that they understand the methods of handling customers.
• Modern record keeping: The software helps in keeping a record of the conversation between two people. This could be proof when there is a controversy.

Many companies provide this software. Executives who need such software can contact them and purchase them at an affordable price.